A part is out of stock; when will it be back?
Out-of-stock items are unfortunately not restocked, except in the event of a customer return. When a return is processed, the item is immediately put back into stock if the site is open, or upon its reopening if applicable.
How do I know if an item will fit me?
To give yourself the best chance of success, please rely on the measurements indicated in the product description. If in doubt, do not hesitate to contact us.
What is the manufacturing process for the pieces?
The founder oversees the design of each piece (drawings, measurements, choice of fabrics, etc.). A prototype is then created by a workshop, then adjusted and approved if necessary before production begins. Each workshop and collaborator is carefully selected and works in compliance with ethical and responsible working conditions.
Can I modify or cancel items in my order?
Unfortunately, once an order has been confirmed, items cannot be cancelled or modified.
I placed an order but I haven't received a confirmation email; what should I do?
In general, the absence of a confirmation email means that the order has not been finalized. However, if you are in doubt, do not hesitate to contact us so that we can check.
Can I change my shipping information after placing my order?
Please contact us as soon as possible. We will do our utmost to make the change, however, it cannot be guaranteed.
How can I track my order's delivery?
A tracking number and a tracking link will be sent to you by email once the order has been processed within a maximum period of 4 days (excluding pre-orders).
If this is not the case, please contact us at the following address: nusayba.fr.sav@gmail.com.
When will I receive my order?
We strive to ship your order as quickly as possible. During periods of high volume (notably during drops), the maximum processing time is 4 business days.
For deliveries in France, please allow 48 to 72 hours with Colissimo and 2 to 5 business days with Mondial Relay. These delivery times are estimates; we are not responsible for delays caused by the carriers.
For more information, please refer to our shipping policy or contact us.
Can I return or exchange items?
Yes, you may return or exchange your items. Please ensure you contact us before proceeding with your return to receive instructions.
In the event of a return or exchange, the costs are the responsibility of the customer.
How long do I have to make a return or an exchange?
You have 14 days from the receipt of your order to make a return or exchange. After this period, returns or exchanges will not be accepted.
How long will it take to receive my refund for my return?
We will process the checks and the refund for your order within a maximum of 7 days from the receipt of your return.
To this, the processing time of your bank must be added. If you have still not received your refund after 14 days, please contact us.